Only Imported - Unique global choices at affordable prices.
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General FAQ’s

★   Why should I shop at Only Imported?

Shopping at Only Imported will give you an ultimate experience due to the following reasons:

  • World Wide Assorted Catalog
  • Products directly from international factories
  • Wide Category
  • Free shipping(No duty or custom charges charged from customer)
  • One-stop shopping
  • Cash on Delivery Option
  • Easy Returns
  • No minimum Order Quantity

★   How to shop at Only Imported?

Shopping & ordering the product at Only Imported is very simple. Just follow the simple steps as below:

  • Choose the category from the main menu.
  • Visit the product detail page for an item you wish to buy.
  • Tap Add to Cart
  • If you want to add more products click “Continue Shopping” else click “View Cart & Check Out”.
  • Enter Coupon code if you have & Click “PROCEED TO CHECK OUT”.
  • Click “Continue”
  • Choose the payment method. Click “Continue”
  • Click “Place Order”
  • Your order summary will be displayed.

★   Are the product prices on the website inclusive of taxes?

The price tag on our site is the final price that is inclusive of all the regular taxes, duties (GST) & shipping costs. If there is any additional cost, it is shown with the product prices clearly.

★   What is the standard delivery time of the orders to reach me?

Standard Delivery Time for most of the orders is 30 to 35 days as our entire product range comes from international markets like Hong Kong, Germany, France, Spain etc. However, there are few products that are in stock with us & that are delivered in 3-5 business days. The delivery time is mentioned on the entire products detail page.

★   What payment methods accepted by Only Imported?

Only Imported supports all the major payment methods that are as under:

  • Credit/Debit cards (Visa & Mastercards)
  • Paytm
  • Cash On delivery
  • Net Banking
  • Cash Card (Itz Cash Card)
  • Mobile Payment(Scan & Pay)
  • Wallets (FreeCharge, Mobiwik, Jio Money, SBI Buddy)
  • UPI

★   How can I get the discount coupons for Only Imported?

To get the discount coupons, you can contact our customer service executives at connect@onlyimported.com or call on: 084 688 44 555. We also send discount Coupons via newsletters. You can also subscribe our newsletters to get discount coupons from our website home page.

Your Account

★   Is it mandatory to create account at Only Imported to place an order?

Without opening the account with Only Imported, you can also place an order easily by signing up as a Guest. But if you sign in & shop, you can get the opportunity to receive & avail discount coupons.

★   How can I create an account?

Creating an account on Only Imported is very simple. Follow the below steps to create an account on Only Imported:

  • Click “Log in“ available on the right corner of the Home Page.
  • Click “Create Account” and fill up the details.
  • You can also sign-up using your Facebook or Google login credentials.

Once you sign-up, you can enjoy faster checkouts, save your preferred delivery addresses, track your orders, request returns and enjoy a range of other services.

★   Is my personal information kept private?

Yes. We take data protection seriously, and your information will be stored securely on our servers, using the highest standard of protection and will only be selectively shared with partners that abide by applicable data protection legislation. To know more about data protection please read our Privacy Policy in full.

★   I forgot my password. How do I Reset/retrieve it?

Click on ‘Forgot your Password?’ enter your registered email ID. Click “Submit”.

If the email ID we have on our records matches the one you’ve entered, we’ll send you an email with a link & instructions to reset it.

★   Is it safe to use my credit/debit card?

All credit card and debit card payments on Only Imported are processed through secure and trusted payment gateways. To know more about our secured Payment gateways, please read our Privacy Policy.

★   Some of my account information has been changed. Can I update it?

Yes, you can update your personal information anytime you wish. Follow these steps to change the information:

  • Log in to your account
  • Under “Account Information” head, “EDIT” option is available. Click on that & change your information.
  • You can easily change your contact Information, Address & newsletters.

Orders

★   How can I track my order?

To know the status of your order, you can contact our customer care executive on: 084 688 44 555 or send us an email with your order number at: connect@onlyimported.com.

★   How can I modify an order that I have already placed?

We understand that you may change your mind and may want to modify your order. Feel free to cancel an order after you’ve placed it. Make sure you do this immediately before it gets shipped, and place a new order with the correct address. We also have an option of multiple address while ordering.

★   Can I change the delivery address after I have placed the order?

We Yes, you can change the delivery address after placing the order by connecting our customer service executive at: connect @onlyimported.com or call on 084 688 44 555

★   Is my order confirmed? Where can I get confirmation details?

You’ll get an email and SMS once your order is confirmed. The email will give you details about your order, including the Order ID and the information on the product ordered.

Delivery

★   When will my order arrive?

We’ll send you the estimated delivery time of your order as part of the order acknowledgment email and SMS. To know more on your order status, you can contact us on 084 688 44 555 or email your order Id at: connect@onlyimported.com.

★   I missed my delivery. What happens now?

We’ll send you a notification if you aren’t around for the delivery, so that you can get in touch with us right away. Together we will sort out a delivery time that works for us both. If it doesn’t work out the first time, we’ll try delivering it up to three times to make sure your package is in your hands soon. We know just how important it is to you.

★   I don’t like the order I received. What are the options before me?

Complete satisfaction of our customers is our priority. If you are not happy with an order you received you can ask for a refund and we will take the order back providing you refund for your payment.

Please refer to our return-exchange and refund-cancellation policy to know the details.

★   The courier service gave me a box which was damaged or open?

Please do not accept an order if delivery box is damaged. Your order may be damaged or incomplete inside this package. Immediately contact our customer care and inform them about it.

★   I still haven’t got my refund. Why?

If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund within 5-7 days. Sometimes, we face technical difficulties that can delay payment transfers. If the wait seems too long, contact us for support.

★   The order status says delivered but I haven’t received my order.

We only update the delivery status when an order has successfully been delivered. If you find any part of your order missing in the package, or if you haven’t received the delivery, please get in touch with us.

 
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