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Returns

Thanks for visiting & shopping at Only Imported. At Only Imported we understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we work around the clock to try and get you your products in the shortest timeframe possible.

The following general returns policy is applicable to all items sold on ONLY IMPORTED. Our Returns Policy gives you 7 days to return or exchange an item bought online with a valid receipt. We don’t offer you a return or exchange after 7 days of purchase.

We accept the returns, if the product:

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Was Wrongly delivered

However, there are certain products that are “non-returnable” because of the hygiene factor:

  • Jewelry
  • Feeding bottles
  • Disposable products
  • Pet supplies
  • Sports and fitness
  • Computer accessories
  • Beauty and grooming

* The above products will be returnable if they are in damage or defective condition. Contact our Customer Care Service Department within 7 days of the product delivery, if you receive any damage or defective product.

Exchange/Replacement

You can exchange the product if:

  • Item you ordered arrived in a damaged/defective condition.
  • Wrong Product Delivered (provided the exact item is available)
  • Defective item/does not work properly
  • Item has missing parts or accessories

For getting your product exchanged or replaced, please do the following steps:

  • Send the images of the damaged products with the invoice copy via e-mail (connect@onlyimported.com). Without images the product will not be replaced.

NOTE: We don’t accept the returns/exchange:

  • If Products are altered or used.
  • If Product is returned without Original Packaging.
  • For Damaged/Missing product that is reported after 7 days of the delivery.
 
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