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Terms of Uses

IssueItems which can be returned*
  • Item is physically damaged/defective
  • Wrong item delivered
  • Wrong colour
  • Wrong style
  • Wrong size
  • Wrong quantity
  • Missing parts/accessories
All Items
Dissatisfied with the item

 

     ITEMS WHICH CANNOT BE RETURNED

  • Electronics
  • Perfumes & fragrances
  • Beauty & personal care
  • Camera Lenses & Accessories
  • Jewellery
  • Pet Products
  • Furniture
  • Electronic smart watches
  • Kitchen Appliances
  • Laptop Bags & Sleeves
  • Classified Heavy Items

*Terms & conditions

  • Return requests will only be processed till 7 days from delivery.
  • Electronic items: We will carry out a quality check to validate the complaint before processing any request for refund/replacement. Returns/replacements will be accepted for only those items which are found to be faulty/ defective.
  • Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these. Items with locks/passwords should be returned unlocked/disabled.
  • Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
  • Replacements will depend on the availability of the item.
  • Refund or replacement will be initiated after the pick-up of product.
  • Only Imported Gift Vouchers are not returnable or refundable for cash.
  • Items sold as sets/combos cannot be exchanged or returned individually.

Note:

  • In case the replacement item is out of stock, we will refund your amount.
  • Items with locks/passwords should be returned unlocked/disabled.

Refund Modes

We will initiate refund to the following modes once your item is received by us or the seller:

Payment modeRefund mode options
CC Avenue/Paytm CC Avenue/Paytm
Cash on Delivery* NEFT to Bank account
Gift card/ Gift voucher Gift card/ Gift voucher

Important

⚊ We may request for information/documents to verify your credentials before initiating the refund.